Help Center

Answers to common questions.

Why does my chatbot say it is unavailable?

It is either not published (Active), the visiting domain is not in Allowed Domains, or the account is out of allowance/credits.

How do credits work?

Each AI request reserves an estimated amount, then commits the actual charge from the provider's reported token usage. Unused reservation is released. The ledger shows every movement.

Can I use my own OpenRouter key?

No — AI calls run through the platform backend so usage can be metered and billed fairly.

How do I delete my data?

Delete conversations or documents any time from the dashboard. Account deletion removes your data permanently from Settings.

Which file types can I upload?

PDF, TXT, DOCX and Markdown up to 10MB, plus website URLs, FAQ entries and Q&A pairs.